IT managed service providers (MSPs) have long been the go-to solution for small businesses looking to stay competitive. They’re the behind-the-scenes warriors that ensure all the operations run smoothly. But as we head towards 2024, there’s a buzz of change in the air. MSPs are prepping for an upgrade, ready to offer more than just the usual tech support.
Why the change?
Well, simply put, technology moves fast. Really fast. And companies depend on it more than ever. So, MSPs are stepping up their game. They’re tweaking their services to stay in step with the latest tech trends—because let’s face it, no one wants to be left behind.
Below, we’ll highlight the latest IT managed services trends poised to transform your business in the coming year:
1. Shift to Hyper-converged Infrastructure (HCI)
Hyper-converged Infrastructure (HCI) is set to solve a major challenge for small businesses: managing complex IT systems efficiently. This development combines computing, storage, and networking into one streamlined system. This means less complexity and more control for you.
HCI also supports key services that are crucial for your business:
- Disaster Recovery (DR): It ensures your business stays operational during disruptions.
- Virtual Desktop Infrastructure (VDI): This enables remote working by running desktop environments on a centralized server.
- Edge Computing: This processes data faster and closer to where it’s collected.
Adopting HCI will make your business operations smoother. Plus, you’ll be able to expand your IT infrastructure without hefty upfront investments.
2. Adoption of DevOps
DevOps is another rising trend in managed IT services. It combines software development and IT operations for a streamlined workflow. This approach speeds up development and strengthens collaboration. It also makes adapting to changes quicker and more efficient.
The key to DevOps is automation. It takes over routine tasks, freeing your team to tackle bigger, strategic projects. Additionally, DevOps prioritizes constant monitoring to ensure minimum downtime and reliable service for your customers.
Moreover, this integrated approach can save costs by optimizing resource usage and reducing the time and effort required to bring new features or products to market.
3. Surge in Zero-Trust Security
Zero-trust security operates on a straightforward principle: trust no one. It demands verification for every access request, both inside and outside the network.
This method turns traditional security on its head. In the past, systems often trusted users and devices within the network. Zero trust assumes no such trust. It scrutinizes everyone to ensure that only authorized users and devices gain access.
In essence, zero-trust security offers a more robust defense mechanism. In a high-risk landscape where new threats frequently emerge, companies can use it to safeguard their data and systems.
4. Growth of Omnichannel
Omnichannel support has become a standard expectation among clients. They want the ability to connect with businesses through various platforms – phone, email, chat, social media, and more.
To help small businesses respond to the growing need for diverse customer support options, more and more IT MSPs are extending their services to include social media support and other communication channels.
For small businesses, adapting to this trend means not just expanding their reach but also improving their responsiveness. With MSPs providing the necessary technical support, you can seamlessly integrate various communication channels into your marketing.
5. Embracing Data Analytics
Many small businesses have troves of data but often can’t make sense of it all. Knowing this, IT MSPs are stepping in with some smart solutions. They offer things like data warehousing and visualization, which secure and then transform your numbers into understandable charts.
This trend is about making all those numbers and information work for your business. Using proper computation and analysis, an IT MSP can derive valuable insights from your data.
6. Compliance and Governance Support
Compliance and governance are often an afterthought for small businesses. But when it’s crunch time, many aren’t sure how to proceed or even fail to meet the necessary standards. Fortunately, IT managed services are stepping in to help companies meet compliance requirements.
MSPs bring in the much-needed expertise in compliance and governance. They can fill you in on the steps required to comply with industry-specific regulations, data protection laws, and cybersecurity standards. For small businesses lacking the time or resources to keep track of these evolving requirements, this is a major relief.
Heading into 2024, managed IT services are adopting exciting new trends. Businesses can expect to see their IT operations become more efficient, secure, and flexible. To fully leverage these advancements, consider partnering with a managed IT services provider that aligns with your specific needs and goals. It’s the ideal time to tap into their expertise and adopt the latest technologies that enhance your operations.